Dr. Rankin and her staff at North Broadway Veterinary Clinic at 1402 N.
Broadway, Lexington, Ky. Phone No.859-255-5659 Talked to me and my wife like dirt today because yesterday I called and told them we were going to get my dogs meds through 1-800-PetMeds because they are 1/3rd the price!! I caught the receptionist in a lie but Dr. Rankin didn't care.
She said I needed an expensive test for my dog before she would write the script, even though THEY, (North Broadway Veterinary Clinic) has been selling me this medication without the test for over 2 years. They would have sold it to me today without the test too if I wasn't going through PetMeds.
The receptionist made me upset because she talked to us like we were something she wanted to scrape off of her shoe. I used a bad word in talking to her on the phone,(She used the same word) I don't like bad language and I regret using it, but in my defense She woke us up with this call and like I said was very nasty to us.
I also have MS and I'm having a relapse right now. That makes it hard for me to think clearly at times, so when little miss perfect very rudely interrupted me for the 3rd time. I said (wait a bleeping min.) and she told us we could no longer bring our pets there. When I asked to speak to the Dr.
she said no and hung up.
We drove to the office and told the receptionist we wanted to speak to Dr. Rankin to complain and SHE used the same bad word to me that she didn't like when I said it. Dr.
Rankin didn't care that her receptionist used the same language she said we were no longer able to bring our pets there. Then she mentioned that we want to get our meds "cheaper" on line and that we get our dogs shots "cheaper" through the county humane shelter so it's obvious what the real reason is why we are no longer welcome there. My female Shepherd is pregnant and we had plans to bring her in for a check up. We have had both of our dogs in for various things.
We have spent money there when necessary. But it's *** to pay her $140.00 for a med I can get on line for $50.00, or to pay her $120.00 for a shot I can get for $10.00 at the shelter. Dr. Rankin's greed is amazing and she lets it interfere with business, common sense and the way she treats people.
I believe she doesn't care about the animals she treats or the people who own them, all she cares about is money.
Monetary Loss: $400.